Governance Oversight

Board of Governors.

The IACS Board of Governors brings together institutional leaders, advisors, and subject-matter experts guiding the institute's governance, research, and professional standards.

Institutional Authority Leadership structure dedicated to trust, credibility, and executive governance.

Professional Standards Oversight for research discipline, certification integrity, and CX governance practice.

Advisory Depth Specialist guidance across audit, strategy, data science, and institutional accountability.

Chairman Highlight

Institutional Leadership

The Chairman is presented as the principal leadership figure responsible for the institute's governance direction, credibility, and standards of professional authority.

Chairman & Founder

Ahmad Samir

Ahmad Samir leads the institutional vision of IACS, shaping governance frameworks, research priorities, and professional standards for Customer Solvency and CX Governance. His role focuses on executive oversight, credibility, and the disciplined advancement of applied customer experience science.

"Our role is to establish a credible institutional standard for Customer Solvency and CX Governance."

Mandate test test test

Scope test test test

Standard test test test

Executive Members

Advisory Expertise

Executive members represent a balanced range of expertise across governance, audit, customer experience, financial accountability, research, and institutional leadership.

Chief Audit Officer (CAO)

Saad Muhammad

Audit, Controls & Governance Assurance

Saad supports IACS governance through audit review, control evaluation, and structured accountability frameworks for professional standards.Saad supports IACS governance through audit review, control evaluation, and structured accountability frameworks for professional standards.Saad supports IACS governance through audit review, control evaluation, and structured accountability frameworks for professional standards.Saad supports IACS governance through audit review, control evaluation, and structured accountability frameworks for professional standards.

Bio

Expertise

Audit, Controls & Governance Assurance

Chief Strategy Officer (CSO)

Hany Hamouda

Strategy, Solvency Economics & Performance

Hany contributes strategic oversight for customer solvency economics, linking governance priorities with performance management and executive planning.

Bio

Hany contributes strategic oversight for customer solvency economics, linking governance priorities with performance management and executive planning.

Expertise

Strategy, Solvency Economics & Performance

Chief Governance Officer (CGO)

Abdallah Mabrouk

CX Governance, Advisory Risk & Oversight

Abdallah focuses on governance oversight for customer experience practices, supporting responsible advisory models and risk-aware institutional guidance.

Bio

Abdallah focuses on governance oversight for customer experience practices, supporting responsible advisory models and risk-aware institutional guidance.

Expertise

CX Governance, Advisory Risk & Oversight

Dean of Data Science

Dr. Mostafa Samy

Data Science, Measurement & Predictive Intelligence

Dr. Mostafa advances the institute's analytical discipline, helping align data science methods with credible research standards and executive interpretation.

Bio

Dr. Mostafa advances the institute's analytical discipline, helping align data science methods with credible research standards and executive interpretation.

Expertise

Data Science, Measurement & Predictive Intelligence