Cookie Policy

Cookie Policy

This Cookie Policy explains how The Institute of Applied CX Science (IACS) uses cookies and similar tracking technologies on our platform. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) by websites you visit. They allow websites to remember your preferences, authenticate sessions, and collect anonymous usage data to improve performance. Cookies do not contain personally identifiable information on their own, but when combined with other data, they may be used to identify you.

2. Cookies We Use

We use the following categories of cookies on the IACS platform:

Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, completing a certification application, or adjusting security settings. Without these cookies, the platform cannot operate.

• Session Cookie: Maintains your authenticated session while you are logged in. Expires when the browser is closed.
• CSRF Token: Protects against cross-site request forgery attacks. Present on all authenticated pages.
• Cookie Preference: Stores your cookie consent decision. Expires after 12 months.

Performance and Analytics Cookies

These cookies allow us to count visits, identify the most frequently used features, and understand how visitors navigate the platform. All information is collected and processed in aggregate and anonymised form. These cookies help us improve platform performance and user experience.

• Analytics Cookies: Collect anonymised data on page views, session durations, and navigation paths. Retained for up to 24 months.

Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferred language, region, or display settings. If you disable these cookies, some features may not function correctly.

• Preference Cookie: Remembers your platform display preferences and last-visited sections. Expires after 6 months.

3. Third-Party Cookies

Some features of the IACS platform involve content or services from third-party providers. These providers may set their own cookies on your device when you interact with their content. Third-party cookies are subject to the respective providers' privacy and cookie policies, and IACS has no control over their use. Third parties whose services may set cookies include:

• Google Fonts (typography loading — no tracking cookies).
• Payment processing providers (applied only during transaction flows).

4. How to Manage Cookies

You can manage and control cookies through your browser settings at any time. Most browsers allow you to:

• View all cookies currently stored on your device.
• Delete cookies individually or in bulk.
• Block third-party cookies.
• Set notifications when cookies are set.
• Accept or reject cookies on a site-by-site basis.

Please note that disabling strictly necessary cookies will impair your ability to use core platform functions, including authentication and form submissions. For browser-specific cookie management instructions, refer to your browser's help documentation.

5. Your Consent

Upon your first visit to the IACS platform, you will be asked to provide consent for non-essential cookies. You may withdraw or modify your consent at any time by clearing your browser cookies and revisiting the platform, or by adjusting your browser settings as described above. Strictly necessary cookies do not require consent as they are essential for the operation of the platform.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Any material changes will be published here with an updated version number and effective date.

7. Contact

For any questions regarding this Cookie Policy, please contact us at chairman@appliedcxscience.com or write to The Institute of Applied CX Science, 34–35 Hatton Garden, London, United Kingdom.