Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by The Institute of Applied CX Science (IACS) ("Institute", "we", "us"). By registering for an account, applying for certification, accessing the research library, or otherwise using our platform, you agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must immediately cease use of our platform and services.

1. The Institute and Its Services

IACS is an independent institutional governance authority providing professional certification, credential verification, research publication, and corporate audit services in the field of Customer Experience (CX) Science and Customer Solvency governance. Our platform enables:

• Registration and management of professional member accounts.
• Application for and management of IACS certification programmes.
• Access to the IACS research library and institutional publications.
• Credential verification services for employers and third-party organisations.
• Corporate audit engagement submissions and audit workflow management.

2. Eligibility and Account Registration

To access certain features of our platform, you must register for an account. By registering, you confirm that:

• You are at least 18 years of age and legally capable of entering into binding agreements.
• All information provided during registration is accurate, current, and complete.
• You will maintain the accuracy of your account information and update it promptly when it changes.
• You are responsible for maintaining the confidentiality of your login credentials.
• You will notify IACS immediately of any suspected unauthorised access to your account.

IACS reserves the right to refuse registration or suspend accounts where eligibility criteria are not met or where fraudulent activity is suspected.

3. Certification Programmes

IACS certification programmes are subject to specific eligibility requirements, application standards, and assessment criteria as published for each programme. By applying for certification, you agree that:

• All information submitted in your application is truthful and verifiable.
• You will cooperate fully with any eligibility review or assessment process conducted by IACS.
• Certification is granted at the sole discretion of IACS and may be withdrawn if eligibility criteria are subsequently found to be unmet.
• IACS credentials remain the intellectual property of the Institute and are licensed to you for personal professional use only.
• Misrepresentation of IACS credentials or their status is a material breach of these Terms and may result in legal action.

4. Research Library Access

Access to the IACS Research Library is restricted to verified members. You agree that research content, papers, and publications accessed through the platform:

• Are for your personal professional use only and may not be reproduced, distributed, or republished without express written consent from IACS.
• Remain the intellectual property of their respective authors and the Institute.
• Must be properly cited in any academic, professional, or commercial work that draws upon them.

5. Acceptable Use

You agree not to use the IACS platform to:

• Violate any applicable law, regulation, or third-party rights.
• Submit false, misleading, or fraudulent information in any application or profile.
• Attempt to gain unauthorised access to any part of the platform or other users' accounts.
• Engage in automated scraping, crawling, or data harvesting of platform content.
• Interfere with or disrupt the integrity or performance of the platform or its services.
• Impersonate IACS, its officers, or any other individual or entity.
• Transmit malicious code, viruses, or any other harmful software.

6. Intellectual Property

All content on the IACS platform — including but not limited to the institutional logo, brand identity, research publications, certification frameworks, methodology documents, and platform software — is the exclusive intellectual property of The Institute of Applied CX Science or its licensed contributors. No content may be reproduced, modified, distributed, or used for commercial purposes without prior written authorisation from IACS.

7. Limitation of Liability

To the fullest extent permitted by applicable law, IACS shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform or services, including but not limited to loss of business, revenue, professional opportunity, or data. IACS's total aggregate liability to you for any claim shall not exceed the amount paid by you to IACS in the twelve months preceding the event giving rise to the claim.

8. Platform Availability

IACS will use reasonable endeavours to maintain platform availability. However, we do not guarantee uninterrupted access and reserve the right to suspend services for scheduled maintenance, security updates, or operational reasons, with or without advance notice where circumstances require.

9. Termination

IACS may suspend or terminate your account and access to services at any time if you breach these Terms, engage in fraudulent or harmful conduct, or if required by law. Upon termination, your right to access IACS services ceases immediately. Provisions that by their nature survive termination shall continue to apply, including intellectual property rights, limitation of liability, and dispute resolution.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

IACS reserves the right to amend these Terms at any time. Material changes will be communicated to registered members with a minimum of 14 days' notice before taking effect. Continued use of the platform following the effective date of any changes constitutes your acceptance of the revised Terms.

12. Contact

For any enquiries regarding these Terms, please contact us at chairman@appliedcxscience.com or write to The Institute of Applied CX Science, 34–35 Hatton Garden, London, United Kingdom.